Development of Managerial Key Performance Indicators for A Hospital Pharmacy Digital Dashboard

Document Type: Research article


1 Department of Health Information Technology and Management, School of Public Health, Shahid Sadoughi University of Medical Sciences,Yazd, Iran.

2 Health Management and Economics Research Center, School of Health Management and Information Sciences, Iran University of Medical Sciences, Tehran, Iran.

3 Department of Toxicology, Faculty of Pharmacy, Shahid Sadoughi University of Medical Sciences, Yazd, Iran.

4 Department of Computer Engineering, Faculty of Enginearing, Islamic Azad University, Yazd Branch, Yazd, Iran.


Pharmaceutical performance is a critical factor in the hospital operation. Hospital pharmacy
activities require retrieving, processing, comparing, and updating the information. Dashboards are
new tools that can track key performance indicators by displaying information to managers in order
to improve the performance of the hospital pharmacy. We conducted this study to determine the
performance indicators of hospital pharmacies in Iran. This qualitative research was conducted in
2016. The participants were hospital pharmacists and hospital managers. A semi-structured
questionnaire was constructed to determine key performance indicators of the hospital pharmacy
department. The questionnaire was used in face-to-face interviews and focus groups. The data
were analyzed using Framework analysis. The indicators comprised three domains, including
managerial indicators (satisfaction, education, staffing, and department management), clinical
indicators (patient safety), and financial indicators (income, costs, and financial utilization).
Traditionally, pharmacy services included provision and distribution of drugs in the hospital;
however, today, with an increase in the complexity and diversity of the drugs, hospital pharmacy
services include diverse fields beyond clinical affairs. It could be concluded that pharmaceutical
performance has a vital role in successful hospital management. Hospital pharmacy management
is not possible without monitoring performance indicators.


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